HomeCustomer Self-Service

Welcome to the Johns Creek Customer Self-Service Portal

The new CSS Portal empowers citizens and businesses to get things done more conveniently and efficiently. You can manage your applications, plan submittals, invoice payments, and inspection requests from your computer or mobile device 24/7. 

How to Start:

Before you get started, we encourage you to watch the video tutorials or read the guidelines demonstrating how to use the system, and then create your CSS Portal User Account. A User Account required to submit applications, make payments, and conduct other business, though anyone may access public information in EnerGov.

Permits in the CSS Portal per Department:

Community Development

  • Planning & Zoning (PandZ@johnscreekga.gov)
    • Rezoning and/or Special Use (pre-application meeting required)
    • Variance (pre-application meeting required)
    • Fences
    • Signs/Banners
    • Administrative Permit (Special Event, Filming, Roadside Sales)
    • Zoning Certification
    • Special Events (Private)
  • Land Development (LandDevelopment@johnscreekga.gov)
    • Land Disturbance
    • Minor Land Disturbance
    • Final Plat or Minor Plat
    • Bond Requests
    • Tree Removal
  • Building (BuildingPermits@johnscreekga.gov)
    • New Commercial/Residential Permits
    • Accessory Structures
    • Additions/Alterations
    • Cell Tower
    • Demolition
    • Decks/Porches
    • Pool/Spa
    • Retaining Wall
    • Trade Applications
Fire Marshal (FireMarshal@johnscreekga.gov)
  • Fire Suppression/Sprinkler Systems (Commercial Only)
  • Fire Alarms (Commercial Only)
  • Smoke Control (Evacuation) Systems (Commercial Only)
Revenue (RevGroup@johnscreekga.gov)
  • Business License and Occupational Tax
Recreation & Parks (Erica.Madsen@johnscreekga.gov)
  • Special Events in City parks
  • Rentals
Public Works (utilitypermits@johnscreekga.gov)
  • Right-of-way Encroachments
  • Small Cell Encroachments

Need Additional Help?

Please contact each department listed above for any assistance. If you need any general technical support, please email info@johnscreekga.gov.

User Guides [PDFs]

Contractor Registration
Business License Application
Permit Application

Tutorials [Videos]

Contractor Registration
Business License Application
Permit Application