December 15, 2016
Citizens of Johns Creek, Brookhaven, Dunwoody, and Sandy Springs can text 911 if they are unable to verbally call 911 during an emergency starting Friday, Dec. 16, 2016.
Chatcomm, Johns Creek’s 911 authority, implemented texting 911 to assist callers who are hearing impaired or in situations where a caller may be in an extremely dangerous situation and placing a verbal call to 911 may place them in further danger. It is not for regular contact with 911.
Calling 911 is the preferred method of giving information to dispatchers as it saves time and allows call takers to ask vital questions in a timely manner in order to send help.
If you text 911, you will receive a message that states “If it is safe to do so, please call 911.” If there is no reason to text 911 you are asked to stop texting and call 911. Text messengers will need to type their address or street intersection so responders know the text messenger’s location.
It’s important to note that texting 911 is slower than normal phone conversations, and vital questions will be asked and text messengers must text back the answers.
The system cannot receive photos or video at this time.