Service Request  

• Pot holes, downed trees, dead animals, flooding, sink-holes, ice patches, etc. in the roadway
  To report any of these issues, call the Call Center at 678-512-3200 (available 24 hours/7days a week), email or fill out our online Service Request form. Your request will be forwarded immediately to the Public Works staff.

• Traffic signal lights/signs
  To report a malfunctioning traffic signal or a downed traffic sign, call the Call Center at 678-512-3200 (available 24 hours/7days a week) or email . Your request will be forwarded immediately to the Public Works staff.

• Water & Sewer
  Water and sewer services are maintained by and provided to Johns Creek residents and businesses by Fulton County Water Services. To report a water problem, contact Fulton County at 770-640-3040. To report a sewer problem, contact Fulton County at 404-612-3061 (press 1 for emergency after hours).

• Residential street lighting
  Streetlights (not traffic signal lights) within Johns Creek are maintained by either Sawnee EMC or Georgia Power.

  To report a streetlight outage, if you're a Sawnee EMC customer call 770-887-2363 or use the online form at Sawnee EMC. When filling out the form check "other problem" and provide the location of the streetlight outage in the "brief description of problem" box.

  If you're a Georgia Power customer, call 770-844-0337 or
  770-844-6088, or use the online form at Georgia Power.

• Right-of-Way Easements & Encroachment
  Refer to this information for right-of-way easement dedications and encroachment permits.

• Utility Emergency Dispatch Phone Numbers
  Refer to this list for other utility service emergencies and issues.

Important: If you suspect a gas leak in your home or business, call 911.