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Service Request  

  • Pot holes, downed trees, dead animals, flooding, sink-holes, ice patches, etc. in the roadway
    To report any of these issues, call the Call Center at 678-512-3200 (available 24 hours/7days a week), email or fill out our online Service Request form. Your request will be forwarded immediately to the Public Works staff.

Johns Creek 'Pothole Posse' in action

  • Traffic signal lights/signs
    To report a malfunctioning traffic signal or a downed traffic sign, call the Call Center at 678-512-3200 (available 24 hours/7days a week) or email . Your request will be forwarded immediately to the Public Works staff.

  • Water & Sewer
    Water and sewer services are maintained by and provided to Johns Creek residents and businesses by Fulton County Water Resources. To report a water problem, contact Fulton County at 770-640-3040. To report a sewer problem, contact Fulton County at 404-612-3061 (press 1 for emergency after hours).

checking a cracked drainage pipe

  • Residential street lighting
    Streetlights (not traffic signal lights) within Johns Creek are maintained by your utility company. If you're a Sawnee EMC customer, call 770-887-2363 or use the online form at Sawnee EMC.

    If you're a Georgia Power customer, call 1-888-891-0938, or use the online form at Georgia Power.

    However, if the problem is not resolved to your satisfaction or in a timely manner, use the following online Service Request form to report it to the City. We will contact your utility company and track resolution of the problem.

  • Right-of-Way Easements & Encroachment
    Refer to this information for right-of-way easement dedications and encroachment permits.

clearing a treen down in the roadway

  • Utility Emergency Dispatch Phone Numbers
    Refer to this list for other utility service emergencies and issues.

Important: If you suspect a gas leak in your home or business, call 911.

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